Return & Exchange Policy — House of Lumen
We want you to love your House of Lumen jewellery ✨
Returns & Exchanges
- Returns or exchanges are accepted within 7 days of delivery
- Items must be unused and in original packaging
- Sale items, customized jewellery, and earrings are not eligible for return
Damaged or Wrong Product
If you receive a damaged or incorrect item, please contact us within 48 hours with photos/videos of the product.
Refunds
- Refunds are processed after product inspection
- Amount will be refunded to the original payment method within 5–7 business days
Shipping Policy — House of Lumen
Shipping Time
- Orders are processed within 1–3 business days
- Delivery usually takes 3–7 business days across India
Shipping Charges
- Free shipping on orders above ₹1499
- Shipping charges apply on orders below ₹1499
Order Tracking
Tracking details will be shared once your order is shipped.
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